Books

Powerless Communication?

The Secret Sauce of Successful Giving

Givers, Takers and Matchers

Building A Culture One Coaching Conversation At A Time

Welcome to JoinDrPam.  For the past several weeks we have focused on some of the challenges and opportunities of leadership: the dark side of performance differentiation, how leaders show up during turbulent times, and how leaders can build culture through coaching.   This week I want to continue the discussion regarding how leaders build culture, focused more specifically on building a culture of personal accountability.

Culture has been defined as “how we do things around here and what we value.”  Leaders signal what they value by how they spend their time and what they focus on.  As such, I think the questions that leaders ask as they walk around and engage with employees are critical. Additionally, how they respond both in the moment, and over time, to what they hear during those walk abouts will influence culture.

One of the questions that leaders are taught to ask in order to show concern and to connect to the front line employee is “what can we do to make your job easier?” Maybe the question that leaders should be asking to drive cultures of ownership and accountability is “what are you doing to improve your ability to do your job, and how can I help?” Firstly, is it the job of a leader to make other people’s jobs easier?  Some jobs are tough! Secondly, is it the job of the leader to identify those things which will improve the ability of the employee to have impact and deliver value?  Finally, once employees have identified their needs, perhaps it is the job of the leader to wherever possible help them meet those needs.  And when it is not possible to deliver on what people have asked for, how can the leader coach others to accept […]